Privacy Policy
1. Introduction
Top ↑TSKINDIA TECHNOLOGY LLP ("TSKINDIA", "we", "us", "our") is a software development company that builds SaaS and AI products. This Privacy Policy explains what personal data we collect when you use our website https://tsktechnologies.in and our SaaS and AI products (together, the "Services"), why we collect it, and the choices you have.
The Services are operated by TSKINDIA TECHNOLOGY LLP, a limited liability partnership registered in India (LLPIN: ACY-9086), with its registered office at Shop No. 108, 109, S.B.J Complex, Vedvyas Pur, Railway Road, Meerut, Uttar Pradesh 250002, India. For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the Data Fiduciary for the personal data described here.
By creating an account or using the Services, you confirm that you have read this policy. Where we rely on your consent, we will ask for it clearly and separately, and you can withdraw it at any time.
Scope. This policy covers our website, our SaaS and AI products, and related communications. It does not cover third-party websites or services linked from the Services. If we build a product for a business customer and process data on its behalf, that customer's own privacy policy governs its end users, and we act as its Data Processor.
Applicable law. We process personal data in line with Indian law, including the DPDP Act, 2023 and the rules made under it, and the Information Technology Act, 2000. Where users outside India are protected by their local laws (for example, the EU/UK GDPR), we honour the rights those laws give them.
2. Information We Collect
Top ↑We collect only what we need to run the Services. We do not collect payment card details, precise GPS location, or sensitive data such as health or biometric information.
| Category | Examples | How we get it |
|---|---|---|
| Account information | Name, email address, password (stored hashed), username, profile photo if you add one | You provide it when you sign up or edit your profile |
| Communications | Messages you send to support, feedback, survey replies | You provide it when you contact us |
| Usage data | Pages visited, features used, clicks, time spent, referring page | Collected automatically through analytics tools |
| Device and technical data | IP address, browser type and version, operating system, device type, language, approximate location (city/country derived from IP) | Collected automatically when you access the Service |
| Cookie data | Session identifiers, preference settings, analytics identifiers | Set by us and our analytics partners (see Section 4) |
Content you submit to our SaaS and AI products. When you use our products, you may upload files, enter text, or send prompts to AI features. The AI may generate responses ("outputs") from these. We process your inputs and outputs only to provide the feature you asked for, keep it secure, and fix problems. Please avoid entering sensitive personal data, or other people's data, into AI features unless you are allowed to.
Business customers. If your organisation gives you access to one of our products, your organisation may provide your name, work email, and role to set up your account.
If you sign in through a third-party account (for example, Google), we receive the basic profile details that service shares with us, usually your name, email, and profile photo.
3. How We Use Your Information
Top ↑We use personal data only for clear, specific purposes, and we do not sell it.
| Purpose | Data used | Legal basis |
|---|---|---|
| Create and manage your account, and let you log in securely | Account information, device data | Your consent / performance of our agreement with you |
| Provide, operate and maintain our website and SaaS and AI products | Account, usage and device data | Performance of our agreement with you |
| Respond to support requests and feedback | Account information, communications | Your consent / legitimate use you initiated |
| Send service messages (password resets, security alerts, policy updates) | Email address | Necessary to provide the Services |
| Send newsletters or product updates | Name, email address | Your consent; you can unsubscribe at any time |
| Understand how the Services are used and improve them | Usage data, cookie data (analytics) | Your consent to analytics cookies |
| Detect and prevent fraud, abuse and security incidents | Device data, IP address, usage logs | Legitimate uses permitted by law |
| Comply with legal obligations and lawful requests from authorities | Any relevant data | Compliance with law |
How we use AI inputs and outputs. We do not use your inputs or outputs to train or improve our own or third-party AI models unless you opt in. AI features may be powered by third-party model providers (see Section 5). They process your content only to return a response to us, under contract.
Automated decisions. Our products do not make decisions with legal or similarly significant effects about you based solely on automated processing. AI outputs can be inaccurate, so please review them before relying on them.
Users in the EU/UK: our legal bases under the GDPR are consent, performance of a contract, legal obligation, and our legitimate interests (running a secure, working service).
If we want to use your data for a new purpose not listed here, we will tell you first and, where required, ask for your consent.
4. Cookies and Analytics
Top ↑Cookies are small text files stored on your device. We use them to keep you signed in, remember your preferences, and understand how the Services are used.
| Type | What it does | Can you turn it off? |
|---|---|---|
| Strictly necessary | Keeps you logged in, secures your session, remembers cookie choices | No; the Services will not work without them |
| Preference | Remembers settings such as language or theme | Yes |
| Analytics | Measures visits, page views and feature use so we can improve the Services | Yes; off until you accept |
Analytics providers. We use third-party web analytics services. These providers process usage and device data on our behalf. We configure them to limit data collection where possible (for example, IP anonymisation).
Your choices. When you first visit, a cookie banner lets you accept or reject non-essential cookies. You can change your choice at any time via the Cookie Settings link in the website footer. You can also block or delete cookies in your browser settings, though some features may stop working.
We do not use cookies for third-party advertising or to track you across other websites.
5. Sharing, Retention, Security and International Transfers
Top ↑We do not sell or rent your personal data. We share it only with the categories of parties below, and only as much as each needs. The specific providers we use may change over time; a current list is available on request at the email in Section 8.
| Who | Why | Examples |
|---|---|---|
| Hosting and infrastructure providers | Store and run the Services | Cloud hosting, storage and data centre providers |
| AI model providers | Generate responses for AI features | Third-party large language model and AI service providers |
| Analytics providers | Measure usage of the Services | Web analytics services |
| Email and communication tools | Send service emails and newsletters | Email delivery and newsletter services |
| Authentication providers | Let you sign in with another account | Single sign-on services |
| Professional advisers | Legal, accounting and audit work | Lawyers, chartered accountants, auditors |
| Authorities | When required by law, court order or a lawful government request | Law enforcement, regulators, CERT-In |
| A buyer or successor | If TSKINDIA is involved in a merger, acquisition or sale of assets | You will be notified before your data moves to a new owner |
Every service provider that processes personal data for us acts as a Data Processor. They are bound by contract to use it only on our instructions and to keep it secure.
How long we keep data. We keep personal data only while it is needed for the purposes above.
- Account information and content you submit: while your account is active. We delete it within 30 days after you delete your account, unless the law requires us to keep it longer.
- AI inputs and outputs: kept for 30 days for abuse monitoring and troubleshooting, then deleted, unless you save them in your account.
- Analytics data: up to 14 months, then deleted or anonymised.
- Support communications: up to 2 years after the request is closed.
- Security and access logs: at least 180 days, as required by CERT-In directions.
- Records we must keep under tax, accounting or other laws: for the period those laws require.
If you do not use your account for 3 years, we may delete it and its data. We will email you at least 30 days before we do.
How we protect data. We use reasonable security safeguards, including HTTPS/TLS encryption in transit, encryption at rest, hashed passwords, role-based access controls, regular backups, and access logging. Only authorised staff who need the data can access it. No system is completely secure, so we cannot guarantee absolute security.
Data breaches. If a personal data breach occurs, we will inform the Data Protection Board of India and affected users as required by the DPDP Act, and report cyber incidents to CERT-In within the required time. We will tell you what happened, what data was affected, and what you can do.
International transfers. We are based in India, and some of our providers store or process data in other countries, where our service providers operate. We transfer data only to countries not restricted by the Government of India under the DPDP Act. For transfers of data from the EU/UK, we use safeguards such as Standard Contractual Clauses.
6. Your Rights and Choices
Top ↑You control your personal data. Under the DPDP Act, you have the rights below, and users in the EU/UK have equivalent rights under the GDPR.
| Right | What it means |
|---|---|
| Access | Get a summary of the personal data we hold about you and how we use it |
| Correction and updating | Fix inaccurate or incomplete data, or update it |
| Erasure | Ask us to delete your data when it is no longer needed or you withdraw consent |
| Withdraw consent | Withdraw consent at any time, as easily as you gave it. This does not affect processing already done |
| Grievance redressal | Raise a complaint with our Grievance Officer and get a response |
| Nominate | Nominate another person to exercise your rights if you die or become incapacitated |
| Portability and objection (EU/UK users) | Receive your data in a portable format, or object to processing based on legitimate interests |
To use any of these rights, email info@tsktechnologies.in or use the settings in your account. We may need to verify your identity first. We will respond within 30 days, or sooner if the law requires.
If you are not satisfied with our response, you can complain to the Data Protection Board of India. Users in the EU/UK can also complain to their local data protection authority.
7. Children's Privacy
Top ↑The Services are not meant for anyone under 18. We do not knowingly collect personal data from children without verifiable consent from a parent or lawful guardian, as the DPDP Act requires. We do not track children or target advertising at them. If you believe a child has given us data without such consent, contact us and we will delete it.
8. Grievance Officer and Contact
Top ↑For questions, requests or complaints about this policy or your data, contact our Grievance Officer:
Grievance Officer & Official Point of Contact
- Grievance Officer:TSKINDIA TECHNOLOGY LLP
- Address:Shop No. 108, 109, S.B.J Complex, Vedvyas Pur, Railway Road, Meerut, Uttar Pradesh 250002, India
- Email:info@tsktechnologies.in
- Working Hours:Monday to Friday, 10:00 AM to 6:00 PM IST
We will acknowledge your complaint within 24 hours and resolve it within 15 days of receipt, in line with the Information Technology Act, 2000 and the rules under it.
9. Changes to This Policy
Top ↑We may update this policy when our Services or the law change. We will post the new version on this page with a new "Last updated" date. For significant changes, we will also notify you by email or in the product before they take effect.
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Related Policies & Compliance Documents
Review our complete set of governance documentation, user data rights policies, and terms of service.
